Groups Reservations Agent | Holiday Inn Auckland Airport

About us 

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. 

What's the job?

You will be the administrative back-bone to our sales success. Your role is all about exceeding expectations! Whether it's engaging with MICE, Sports, Entertainment, Leisure, or Corporate groups, you'll provide exceptional service by understanding their needs, offering tailored solutions and helping to seal the deal to meet revenue targets. You'll be the expert on our group offerings and all things Holiday Inn Auckland Airport facilities. Your mission: answer enquiries, nurture client relationships, and support group bookings by making sure no detail goes unnoticed. It's a fast-paced, rewarding position where you can make a real impact.

What we need from you?

Your genuine enthusiasm for hospitality should shine through, backed by a robust foundation in front office, reservations, or similar hotel-related roles. Thriving in this position requires a keen eye for detail and excellent organisational skills. Your vibrant personality and innate talent for fostering valuable business relationships will be a key asset, further support by your proficiency in hotel management systems, a polished telephone etiquette, and the ability to provide insightful local recommendations for our guests. You will be a flexible team player and open to supporting our operational team (Front Office) during peak periods to ensure a seamless experience for our guests. The role is the perfect opportunity to let your passion for hospitality take center stage!

What we offer?

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.