Franchise Hotel - General Manager- Holiday Inn Express- Medford

About Us

Join our Award-Winning Merete Team!

Merete is a nationally recognized hotel management company, with an award-winning company culture. We thrive when our associates are engaged, having fun and working to make our collective performance better today than it was yesterday. Our culture is a big part of our success and is lived by our associates every day!

While serving your  hotel teams you will work alongside an extraordinary group of associates and team members dedicated to creating a welcoming place for our other team members to work and for our guests to stay. If you have a passion for serving others and enjoy a team environment, we want to meet you!

We offer

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts

As a General Manager, you will support our Holiday Inn Express, Medford with our Pillars:

• We Are Growing
• We Are Community
• We Set The Bar
• We Have Fun

Job Summary-

Our General Manager will plan, direct, and coordinate the operations of the hotel. Duties and responsibilities include formulating policies, managing daily operations and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration such as personnel, purchasing, or administrative services. 

ESSENTIAL FUNCTIONS:  

• Monitor budget to ensure efficient operation/to ensure expenditures stay within budget. 

• Achieve budgeted revenue and labor expenses. 

• Implement and maintain local and corporate sales and marketing plans.  

• Maximize hotel profitability. Develop short and long-term financial operating plans.  

• Investigate and resolve guest’s quality and service complaints.  

• Maintain procedures for security of monies.  

• Maintain procedures for security of hotel equipment.  

• Ensure compliance with hotel’s policies and procedures.  

• Maintain team member appearance standards. Promote team member empowerment. 

• Select, train, supervise, develop, discipline and counsel managers.  

• Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.  

• Keep accurate records. Ensure safety of team members and guests.  

• Manage in compliance with local, state, federal laws, and regulations.  

• Attend mandatory meetings.  

• Regular and reliable attendance and punctuality are essential functions of this position. 

• Treating others with respect is always an essential function of this position. 

• Behaving in a matter that is positive, productive and encourages teamwork is always an essential function of this position. 

PHYSICAL DESCRIPTION:  

• Constantly standing/walking around the hotel. 

• Constantly sitting – standard office furniture (padded swivel chair, and car seat.) Occasionally climbing stairs at the hotel. at the front desk on tile or carpet.  

• Lifting /carrying average weight frequently 10 lbs.  

• Maximum weight occasionally 20 lbs. Pushing/pulling average weight frequently 10 lbs. Maximum weight occasionally 20 lbs.  

WORKING CONDITIONS: 

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise. 

• Must adhere to the Hotel’s safety standards and procedures.  

• Exposed to computer printer noise, and telephone noise. 

• Visually exposed to CRT. 

QUALIFICATIONS:  

• Minimum 4 years hospitality/management experience preferred.  

• Negotiation skills.  

Your day to day

We’re on the lookout for true leaders. We need a new General Manager to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximising financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.

Every day is different, but you’ll mostly be:
● Developing programmes and initiatives to increase team engagement and achieve against performance and development goals
● Maintaining compliance with all required brand and service standards – collaborating with colleagues to exceed guest expectations
● Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
● Leading annual capital, cash flow and sales and marketing plans to accurately forecast budgets
● Driving revenues, future profitability and maximum return on investment

What we need from you

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Five to ten years’ prior hotel management experience, or equivalent combination of education and experience
• Experience required may vary based on size and complexity of operation
• Must speak fluent English
• Other languages preferred

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.