Event Services Coordinator

What’s the job?

The Event Services Coordinator supports and executes events (meetings, weddings, workshops, etc) while ensuring that all logistics requirements are carried out according to the event plans. He/she understands clients' requirements, manages the event plans and collaborates with the Operations department to ensure that all operational requirements of the events are fulfilled according to clients' needs.

He/she is detailed, organised and resourceful, and possesses excellent problem-solving skills and good interpersonal skills to coordinate amongst multiple stakeholders to execute event services effectively. He/she is able to react quickly to deviations in the event plans.

He/she works in a flexible workweek, including weekends, evenings, and public holidays, and is comfortable working in both indoor and outdoor environments, depending on the nature of the events.

Your day-to-day

• Oversee the end-to-end planning and seamless execution of events, including seminars, weddings, corporate meetings/gatherings, social dinners, etc.
• Execute site inspections and monitor activities to ensure that the events meet the requirements of clients.
• Innovate, adapt and work closely with clients to produce a plan that meets their event requirements, needs and expectations.
• Initiate billing procedures, ensure that deposits and/or credit applications are received with adequate information and within an acceptable time frame.
• Ensure the accuracy of bookings, event requirements and banquet event order (BEO) paperwork at all times.
• Collaborate with chef on menu requests.
• Work closely with operations team to ensure seamless execution of committed events.
• Coordinate logistics for events, including setup, registration, catering, and audio-visual requirements.
• Work with the marketing team to develop promotional materials.
• Ensure timeliness and effectively responds to and handles any issues that may arise pre and post events by clients.
• Focus on client experience and is present pre and post events to ensure a seamless and great experience for clients.
• Interacts with guests to obtain feedback on product quality and service levels.
• Perform other duties as assigned by the management.

What we need from you

• Diploma in related discipline
• 2 years of event planning and management and restaurant & bar background in the hotel/F&B sector
• Strong organisational, negotiation and problem-solving skills
• Strong client excellence and relationship management skills
• Self-motivated and results-focused
• A positive and keen to learn attitude
• Must be proficient in written and spoken English and with good communication skills. Mandarin speaking will be an advantage.