Duty Manager | Hotel Indigo Auckland

About us

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. 

Later this year, Auckland will welcome New Zealand’s first Hotel Indigo to the neighbourhood. The “City of Sails” will set the backdrop for this boutique upper-upscale hotel, drawing inspiration from local artists for its design, service, amenities, food and beverage. The 225-room hotel will be part of a mixed-use development in Auckland Central, with stunning views of the city and Auckland’s iconic harbour. 

To help bring Hotel Indigo Auckland to life, we’re on the hunt for a Duty Manager. Reporting to the Front Office Manager, you’ll help establish the Front Office department and support all aspects of hotel operations on shift to deliver a unique guest experience that brings the brand to life. The hotel team will work closely together, so you’ll support all areas of the hotel as needed. 

With the hotel due to open later this year, we're looking for someone who is able to jump in and get stuck in as soon as they're able.

A little taste of your day-to-day 

• Being part of this pre-opening team will see you setting this beautiful new hotel up ready to receive its first guests  
• Help and support the set-up of the Front Office department with regards to operational requirements and team development
• Once the hotel opens, transitioning to operational responsibilities where you will lead shifts within front office operations including:
• Managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring the team delivers authentic, memorable experiences
• Driving results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being the first point of contact for any critical emergency situations.

What we need from you 

• Minimum 3 years’ experience in a Guest Services related position with leadership experience, preferably within a hotel/hospitality environment
• Qualifications in Hotel Management and/or in Business Administration related field preferred
• Valid (or ability to acquire) NZ General Managers certificate, Liquor license, First Aid Qualifications and Drivers License 
• Experience using hotel property management and point of sale systems 
• Passionate about guest services and working as part of a team
• Excellent written and verbal communication skills
• Full working rights within New Zealand with no restrictions

What you can expect from us 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.  

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.