Химчистка 干洗 工

FINANCIAL RETURNS

• Work with management of the Department’s control the cost
  协助上级领导对部门成本加以控制
• Assists in inventory taking
  协助进行盘点工作。

PEOPLE 员工团队

• Ensure all work in accordance with local and hotel rules and regulations
  确保所有工作符合地方和酒店的规章制度
• Prepares guest pressing and dry cleaning as requested in accordance with hotel presentation standards, Spot and dry clean all uniforms Maintains dry cleaning ,equipment in good condition and ensures regular servicing, Maintains working area and equipment in proper state of cleanliness and repair , Maintains working area and equipment in proper state of cleanliness and repair , ensure the normal operation
  依照酒店外观标准，按要求为客人提供熨烫和干洗服务, 并对所有制服进行去渍和干洗。保持干洗设备的良好状况并确保进行定期维修，保持工作区域和设备得到良好的清洁和修缮 ，并对用尽的物品提出补充 申请，确保正常运作。
• Sort articles to be dry cleaned into categories and performs dry cleaning function including:
  将需要干洗的衣物进行分类，然后对其进行干洗，包括：
• Uses all dry cleaning equipment
  使用所有干洗设备
• Uses spotting boards
  使用去渍台
• Attends to pre-coating and sledging
  进行预涂和去污
• Sort articles for pressing into categories and performs pressing function including:
  将需要干洗的衣物进行分类，然后对其进行干洗，包括：
• Using pressing equipment
  使用熨烫设备
• Use appropriate chemicals when pressing
  在熨烫时使用合适的化学品
• Maintain chemical supplies
  保证化学品的供应。
• Check guest items on receipt for damage and record any findings
  在接到客人衣物时检查有无破损，并对发现的结果进行记录
• Attends meetings and training sessions as required, improve work efficiency and service quality.
  积极参与部门员工的培训和会议，提高工作效率，提升服务质量
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
  遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准

GUEST EXPERIENCE 宾客体验

• Attends to outside customers and guests courteously, promptly while maximizing sales Reports guest complaints to superior immediately
  对外部客户和客人提供及时礼貌的关照，同时尽力对他们做销售工作，并及时向上级反映客户的投诉情况
• Timely interaction with the guests get feedback, understanding staff to enhance guest satisfaction channels
  适时与宾客、员工进行互动，获取反馈，了解员工提升宾客满意度的渠道.
• With department manager Common development and achieve all kinds of activities Service behaviour standards and continuously improve guest experience
  与上级领导协作共同开发达到服务行为标准和持续改善宾客体验的各类活动

RESPONSIBLE BUSINESS 企业责任

• Improve hotel and brand popularity in this locality, encourage employees to actively participate in local community activities
  提升酒店与品牌在本地的知名度，积极参与本地社区活动
• To ensure that the policies and procedures to comply with the local laws and regulations and the hotel or company, assist in annual audit / standard self-examination
  确保遵守相关地方法规及酒店或公司的政策与流程，协助参与年度审计/标准自审
• Investigation and Research on the problems arising in the work, to understand the facts, In time to discovery  may cause potential risk for hotel or company and effectively promote the solution to the problem
  对工作中发生的问题进行调查和研究，了解事实，及时发现对酒店或公司可能造成的潜在风险，并有效促进问题的解决。在遭遇重大问题时及时向上级汇报。