Bellperson (Full Time) - InterContinental Houston

JOB OVERVIEW:

Assist incoming and outgoing guest in transporting luggage to and from guest rooms.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.

People

• Promote team work and quality service through daily communications and coordination with other departments.

Guest Experience

• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.

Responsible Business

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

QUALIFICATION AND REQUIREMENTS

High school diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing or lifting items weighing up to 100 pounds.
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
• May be required to work nights, weekends, and/or holidays