大堂 吧 主管
Hotel Brand: Holiday Inn
Location: China, Tianjin
Hotel: Tianjin Riverside (TSNCR), Phoenix Shopping Mall A,, East Haihe Road, Hebei District, 300141
Номер работы: 129842
• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
• Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
• Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
• Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
• Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
• Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务:
o Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Requirements for special occasions are ready
特别活动的要求准备就绪
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
• Carries out effective service by ensuring:
高效的提供服务:
o Guests are greeted and seated
迎宾并安排客人就坐
o Daily beverage specials are explained and up-sold
说明并推销每日特价饮料
o Food orders are processed accurately
准确的下餐饮订单
o Trays and tray jacks are effectively used
有效的利用托盘和托盘架
o Food and beverage orders are taken quickly
快速的为客人写餐饮订单
o Payment methods are handled accurately
准确的处理付款方法
o Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
o Bar is clean
清洁的酒吧
o Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
• Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务:
o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o Promoting and selling cocktails to guests
向客人推销鸡尾酒
o Making and presenting cocktails
调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
• Patron care standards are adhered to by ensuring:
通过确保以下方面遵守宾客服务规范:
o Guests are advised on alcoholic beverages
给予客人有关酒精饮料的建议。
o The strengths of alcohol is advised and guests are advised as to their effect
告知客人酒精强度,并告诉客人对他们的影响。
o Compliance with legal provisions of local liquor codes
遵守法律规定和地方酒精饮品条例。
o Level of intoxication of guests is assessed and appropriate action taken
评定客人的醉酒程度并采取必要的措施。
o Advise guest on the hotel’s policy of smoking
通知客人酒店的吸烟规定。
o Monitor factors which interfere with the total experience of the guest
监测影响客人总体体验的各方面工作。
• Cellar operations are carried our including:
酒窖管理包括:
o Correct use of refrigeration system
正确的使用冰箱系统
o Effective operation of the post-mix syrups bulk dispense system
有效的使用后混合桶装糖浆分装设备
o Operating the beer reticulation system
使用啤酒过滤裝置
o Adhering to stock control procedures
遵循存货管理程序
• Take appropriate action to resolve guest complaints
正确处理客人的投诉。
• Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。
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