Security Manager - IC New York Barclay

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Do you see yourself as a Security Manager? 

Since first opening its doors in 1926, the InterContinental New York Barclay has welcomed countless guests to enjoy a luxurious residential-style experience in the heart of the city. Originally constructed as part of the Grand Central Terminal expansion, our luxury hotel in Manhattan became one of four notable railroad hotels built to service the well-heeled men and women travelling to New York City. It's convenient location, directly above the railroad tracks, permitted the hotel the unique distinction of having its own platform in the basement, ideal for the upscale rail traveler who occasionally arrived by private train car. In addition to its Midtown East location, the hotel made an immediate impact with tenants and critics alike for its characteristic atmosphere of comfort and elegant domesticity. From that moment, The Barclay began to write its history as the hotel of choice for those looking to take respite in this stately residential hotel of international prestige.

Today, the InterContinental New York Barclay remains Manhattan’s preeminent luxury hotel in New York City after undergoing the most ambitious restoration in its history. Combining sophistication and contemporary design, while staying true to its original Federalist style details, The Barclay exudes confidence and warmth, delivering the same residential feel with modern comfort and flexibility introduced to the world in 1926.

Our hotel boasts over 704 guest rooms, including 32 unique suites, and 20,000 square feet of meeting space. Our Club InterContinental combines personal service and exclusive privileges to make our guests stay extra special. And as the city continues to evolve, so does The Barclay, with spectacular renovations and sustainability initiatives. 

JOB OVERVIEW:

Manage the Security function to provide a safe and secure hotel environment for our guests and employees.  Adhere to federal, state and local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

 DUTIES AND RESPONSIBILITIES:

• Manage the daily activities of the security department. Plan and assign posts, work and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures. 
• Determine the security and safety requirements necessary to ensure that hotel property, employees and guests are protected against theft, crime and threats on a 24 hour per day basis.
• Ensure that all loss and safety incidents involving guests, employees and/or hotel loss and safety exposure are thoroughly investigated.  Establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Maintain audit reports and records on all loss and safety incidents and implement system or procedure enhancement from information learned during the investigations.
• Manage and administrate Risk Management per company guidelines.
• Train/educate employees on current safety issues to ensure compliance with all Company loss control policies and current security and safety regulations.  Develop and conduct training for general managers, security officers, owners and line level employees in the area of safety, security and fire protection.  Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.  Schedule preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
• Control labor costs and expenses within the Security department.  Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Interact with outside contacts:
• Alert management of potentially serious issues.
• MS Shift reports and training.
• Vision line Lock reprograming twice a year for time change. 
• Update, remove and add new keys. Make keys for upcoming groups.
• Manage the Keypro key boxes. Daily reports of keys not returned. Add and remove employees to the system.
• Help alert reports for Fobs and Beacons not reporting to system, weekly testing, add and remove users. Weekly battery replacement on low or critical units. 
• Monitor Risk management calendar updates for all departments.
• Conduct monthly safety meeting and follow up on outstanding issues.
• Manage incident reporting process
• Check cameras weekly to ensure that all are functioning properly.
• Monthly AED inspections.
• Conduct Fire evacuation drills and training.
• Organize and schedule security officers’ daily rounds to ensure all areas of the hotel are covered and officers are in the areas.
• Responsible for all FSD related issues pertaining to the property. 
• Walk all areas weekly to ensure the hotel is compliant with all NYC rules and regulations. Report any deficiencies to DOS.
• Conduct and supervise Fire evacuation drills and fire brigade training. 
• Maintain certificates of fitness’s for all FSD and security officers.
• Maintains all Fire life safety systems in good working order up to date with inspections and bookkeeping.
• Monthly fire extinguisher monthly checks.
• Guests – to ensure their total satisfaction
• Regulatory agencies – regarding safety, emergency, and compliance matters
• Other contacts as needed (professional organizations, community groups, local media) 
• Perform other duties as assigned and may serve as “manager on duty” as required.

ACCOUNTABILITY:

This is a Security position in a large full-service, hotel with multiple facilities. May oversee subordinate supervisors. 

Qualifications and Requirements:

College or vocational training, plus four years of hotel or related security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to secure the facility
• Frequently bending, stooping, and kneeling, reaching
• Ability to climb and to descend stairs.

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• FSD Certification required
• Other safety and training and/or licensed as a Security Officer or Law Enforcement Officer required, CPR, First Aid and training in law enforcement techniques desired. 
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Will be required to work nights, weekends, and/or holidays as needed.

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.