Операционный менеджер
Бренд отеля: Crowne Plaza Отели и курорт
Места: Австралия, Южная Австралия, Аделаида
Отель: CP - Adelaide Mawson Lakes (ADLML), 1-3 Metro Parade, Mawson Lakes, 5095
Job number: 168489
Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces, a vibrant Aviator Bar, and our premium restaurant Ember & Vine, this is where sophistication meets warm, genuine hospitality.
Join our team as Operations Manager. Reporting directly to the General Manager, you will oversee and lead all aspects of the hotel’s Front Office operations, while driving the day-to-day management of the wider hotel operation, including Housekeeping, Food & Beverage, Engineering, and Kitchen teams. You will oversee everything that that happens behind the scenes, to support the hotel running smoothly. This is a hands on service based role. You will be visible during operations and support the team where needed to ensure all services run smoothly, ultimately resulting in great guest and colleague experiences.
Your day to day
Lead Hotel Operations: Support operations across Front Office, Housekeeping, F&B, Kitchen and Engineering, ensuring operational excellence, brand standards and KPI achievement
Drive Guest Experience: Oversee VIP, regular and IHG One Rewards guests, respond to feedback and complaints, and lead initiatives to improve Guest Love, loyalty recognition and overall satisfaction
Optimise Performance & Revenue: Analyse HeartBeat, guest and social media feedback, identify trends, implement action plans and drive revenue through occupancy, rate, upselling, promotions and operational efficiencies
Safety & Compliance: Conduct regular hotel inspections, champion WHS and Security, support HACCP, risk and emergency procedures, support HODs and act as FO Duty Manager when required, providing visible leadership across the hotel
Lead People & Culture: Foster teamwork, engagement and collaboration across departments while partnering with HR on recruitment, onboarding, succession, retention, performance management, leadership development, training, recognition, workplace relations and wellbeing
Drive Financial & Operational Performance: Monitor labour, build rosters, oversee payroll, purchasing and departmental expenses against budgets and forecasts, while ensuring effective workforce planning, financial controls, security, inventory management and compliance with IHG and hotels policies and procedures.
What we need from you
Degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field or 4+ years’ related experience, in a management capacity across Food & Beverage, Front Office and Housekeeping
Strong understanding of revenue management, budget control, rostering and payroll, including having a solid understanding of the Hospitality Industry (General) Award 2020
Comprehension of Hotel systems and revenue management principles
Excellent project management skills, and experience both working independently on projects as well as collaborating across functions and departments
Valid Responsible Service of Alcohol (RSA) certificate, Responsible Person Badge & First Aid Certificate
A proactive, solutions-focused approach with excellent communication and relationship-building skills
A passion for delivering results while continuously developing both people and self
You’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, to 23 kg – we have the equipment to support you
Weekends, afternoon, evening work and public holidays are all part of the job
Genuine passion for displaying a commitment to our guests to consistently maintain a high level of quality at all times
Full Australian Work Rights are essential.
What you can expect from us
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:
Paid birthday leave
Hotel perks like accommodation and food & beverage discounts
Enhanced parental leave
Your career journey will be supported through our lifelong development program
IHG Career Milestone celebrations
Transfer of entitlements as you move and grow with IHG
Access to our discount retail platform that makes your pay for even further
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
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