Hotel Manager - InterContinental Boston

Do you see yourself as a Hotel Manager?

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

InterContinental Boston Overview

For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one-of-a-kind experiences and global etiquette.  As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; highly rated on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of food and beverage experiences influenced by a variety of international flavors.  We are looking for passionate people who are charming, confident and internationally minded, ensuring we continue the story of making great things happen and inspiring incredible events at InterContinental® Boston.

YOUR DAY TO DAY

We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It’s what connects every colleague in all IHG^® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

      People 

• Develop programmes and initiatives to increase colleague engagement that are aligned with the hotel’s service philosophy 
• Develop, implement and monitor colleague succession planning to ensure future bench strength 
• Establish performance and development goals for colleagues and provide mentoring, coaching and regular feedback to enhance performance 
• Oversee HR related actions in accordance with company rules and policies and Collective Bargaining Agreement

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards 
• Drive improvement in guest satisfaction goals. 
• Collaborate with colleagues to establish and implement services and programmes that meet or exceed guest expectations 
• Speak to guests – ask for their feedback and build relationships 

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets  
• Analyse financials to drive revenues, future profitability and maximum return on investment 
• Use distribution channels and technology platforms to drive revenue and maximise market share 
• Lead capital plans and asset management initiatives, including working with various corporate teams to maintain or improve property’s market leadership position 

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets  
• Act as public relations representative to raise awareness of hotel and brand in local community.  
• Drive colleague involvement in community organisations, activities and businesses 
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint 
• Perform other duties as assigned. May also serve as the senior leader during the General Manager’s absence.

WHAT WE NEED FROM YOU

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 
• Five to ten years prior hotel management experience, or equivalent combination of education and experience 
• Experience required may vary based on size and complexity of operation 
• Must speak fluent English 
• Other languages preferred