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Создатель впечатлений для гостей (GEM) - Six Senses Rome

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Hotel Brand: Six Senses
Location: Italy, Rome

Отель: Рим (ROMSS), Пьяцца ди Сан Марчелло, 00187

Номер вакансии: 114844

Scope of Work

As GEM (Guest Experience Maker), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

  • As GEM (Guest Experience Maker), I will assume full responsibility for the efficient operation in the following:
  • Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
  • Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
  • Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
  • Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
  • Offer welcome drink and cold towel on arrival.
  • Escort guests accordingly throughout the resort.
  • Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
  • Knowledge of fire & safety procedures and exits.
  • Upsell all resort, spa, LIFE and restaurant facilities.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
  • Strictly adhere to LQA standards and guest comments.

Qualifications

  • To execute the position of GEM (Guest Experience Maker), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
  • High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
  • Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
  • Fluent in Italian and good English.
  • Eligible to work in Italy(Only EU passport).

The above is intended to provide an overview of the role and responsibilities for a GEM (Guest Experience Maker) at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.

О нас

Six Senses выступает в роли новатора и сохраняет приверженность принципам сообщества, устойчивого развития, эмоционального гостеприимства, благополучия и эксклюзивных впечатлений, пронизанных ноткой необычности.

Будь то изысканный островной курорт, горное уединение или городской отель, Six Senses объединяет разнообразный, многонациональный и многокультурный портфель объектов. Каждый ведущий воплощает ценности по-своему, одновременно воплощая видение бренда: пробудить чувства людей, чтобы они ощутили цель своих путешествий и в конечном итоге воссоединились с собой, другими и окружающим миром.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

Эта история не похожа ни на одну другую. Можно сказать, из ряда вон выходящее. Путешествие по землям и морям, рассказ о том, что значит быть связанным с окружающим миром.

Пусть путешествие начнется.

Не совсем соответствуете всем требованиям, но все равно уверены, что отлично подойдете для этой работы? Мы никогда не узнаем об этом, пока вы не нажмете кнопку "Применить". Начните свое путешествие с нами уже сегодня.

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