General Manager - Holiday Inn Express Bangkok Soi Soonvijai

Holiday Inn Express Bangkok Soi Soonvijai is unlike any other property in the portfolio. Located in a key medical hub of the city, the hotel serves a unique guest mix, many of whom are in the area to visit nearby hospitals or consult with medical specialists. Guests frequently travel with family members, creating a preference for larger rooms and more flexible service offerings. The surrounding area’s food culture also creates opportunities to tap into auxiliary revenue streams. Profitability in F&B is not the core concern here; what matters is enhancing the guest experience and aligning services to meet actual needs.

We are looking for a General Manager who understands this nuance, someone with a sharp commercial mindset, strong operational sensibilities, and the ability to lead a team in delivering elevated service within a limited-service framework. You must be a visionary thinker who is not afraid to challenge norms and implement ideas that cater specifically to our market.

Role Purpose

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. 

Key Accountabilities

People 

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals. 
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share. 
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets. 
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Must speak fluent English.
• Other languages preferred.