F&B Hostess - InterContinental Abu Dhabi

As a F&B Hostess at InterContinental Abu Dhabi, you will be the first point of contact for our guests. You will provide exceptional customer service, ensuring a warm and welcoming atmosphere in the restaurant or dining area. You will be responsible for greeting guests, managing reservations, guiding guests to their tables, and ensuring their overall dining experience exceeds expectations.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Greet and welcome guests upon arrival, ensuring they feel valued and appreciated.
• Assist in managing the seating plan, ensuring tables are set per reservations and guest preferences, and escort guests to their tables.
• Handle reservations, allocate seating based on availability, and monitor the reservation system.
• Provide personalized service, anticipating guest needs and addressing inquiries or concerns promptly.
• Collaborate with restaurant servers, managers, and kitchen staff for smooth operations and a great guest experience.
• Ensure the hostess desk and surrounding areas are clean, tidy, and well-organized, maintaining an appealing ambiance.
• Communicate effectively with team members, sharing guest preferences, special requests, and addressing any issues.
• Adhere to hotel policies, health, safety, and hygiene standards for guest and staff safety.
• Promote dining offerings, special events, and seasonal promotions to guests.
• Ensure guests leave with a positive impression, thanking them and inviting them to return.

What we need from you:

• Prior experience in a similar role in the hospitality industry, preferably in a luxury hotel or fine-dining environment.
• Strong customer service skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Professional and polished appearance.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.