Manajer Spa dan Kenyamanan

Duties and Responsibilities

Financial Returns
    ●    Develop and implement strategies to maximize spa and leisure revenue, profitability, and productivity.
    ●    Monitor and control departmental expenses, labor costs, inventory, and operating supplies within approved budgets.
    ●    Analyze business performance and implement promotional activities to increase utilization of spa and recreational facilities.
    ●    Drive retail sales and treatment revenues through effective upselling and guest engagement.

People
    ●    Recruit, train, develop, and motivate Spa and Leisure team members to achieve service excellence.
    ●    Conduct performance reviews, coaching, and development plans to enhance employee performance and career growth.
    ●    Ensure adequate staffing levels and efficient scheduling to meet business demands.
    ●    Promote a positive working environment and foster teamwork across departments.

Guest Experience
    ●    Deliver memorable wellness and leisure experiences that exceed guest expectations.
    ●    Ensure all guests receive professional, personalized, and attentive service.
    ●    Monitor guest feedback and implement corrective actions to continuously improve satisfaction scores.
    ●    Develop wellness programs, recreational activities, and guest engagement initiatives that enhance the resort experience.
    ●    Maintain high standards of cleanliness, presentation, and ambiance throughout all spa and leisure facilities.
Responsible Business
    ●    Ensure compliance with hotel policies, brand standards, health and safety regulations, and local legislation.
    ●    Maintain all spa and leisure equipment, facilities, and operating procedures in safe and excellent condition.
    ●    Ensure proper hygiene, sanitation, and risk management practices are consistently followed.
    ●    Support sustainability initiatives and community engagement activities where applicable.
    ●    Prepare departmental reports, forecasts, and performance analysis for management review.

Other Responsibilities
    ●    Coordinate with Sales, Marketing, Front Office, and other departments to promote spa and leisure services.
    ●    Manage vendor relationships and ensure quality standards for products and services.
    ●    Stay informed of wellness, fitness, and hospitality industry trends and recommend innovative initiatives.
    ●    Perform other duties as assigned by management.

Qualifications and Requirements
    ●    Bachelor’s Degree in Hospitality Management, Business Administration, Sports & Recreation Management, Wellness Management, or a related field.
    ●    Minimum 3–5 years of experience in Spa, Wellness, Recreation, or Resort Operations, including at least 2 years in a supervisory or management role.
    ●    Strong leadership, communication, and interpersonal skills.
    ●    Knowledge of spa operations, wellness programs, fitness facilities, and recreational activities.
    ●    Experience in luxury hospitality or resort environments preferred.
    ●    Strong business acumen with the ability to manage budgets, revenue, and operational performance.
    ●    Knowledge of health, safety, hygiene, and risk management practices.
    ●    Proficient in Microsoft Office and hospitality management systems.
    ●    Excellent command of English; additional languages are an advantage.
    ●    Ability to work flexible schedules, including weekends and public holidays.