Loss Prevention Supervisor (Full-Time) | InterContinental Miami

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the nineth year.

Your day to day:

As the Loss Prevention Supervisor, you will provide professional and friendly security services while ensuring adherence to federal, state and local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   

DUTIES AND RESPONSIBILITIES:

• Assist in supervising the Security function; ensure staff is properly trained including service expectations, hotel facilities and services, and safety and emergency procedures, etc. 

• Monitor performance and recommend corrective or disciplinary action.  Alert management of potentially serious issues.

• Inspect, evaluate and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime and threats.  This may include and is not limited to:

  • patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions.
  • monitoring and maintaining the security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests.
  • ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required. May be responsible for all transactions related to the issuance of guest room master keys.
  • escorting staff and guest to car upon request.
  • inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property.

• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and help establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel.  Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents.  May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. 

• Maintain documentation and confidential security related reporting systems (that may include reports, logs, inspection checklists, detainments, arrests and etc.) for prompt retrieval of information, trend projections, and enhancement of procedures from information learned during the investigations.  Ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference.  Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company. 

• Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations.  May coordinate and train hotel staff on fire brigade and fire safety procedures and assist in conducting CPR classes to Security staff and other appropriate employees.  Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.  Schedule preventative maintenance and repairs to security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.

• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure a high level of guest satisfaction. 

• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.

• Perform other duties as assigned.

Qualifications and Requirements:

High school diploma or related vocational training, plus one year of security and safety experience including some supervisory/training experience, or equivalent combination of education and experience.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to secure the facility

• Frequently bending, stooping, and kneeling.

Other:

• Communication skills are utilized a significant amount of time when interacting with the other guests and hotel staff.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.      Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired. 
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures. 
• Mathematical skills, including basic math, are used occasionally.
• May be required to work nights, weekends, and/or holidays.

Work Area:  All areas of the facility

What we offer:

The hourly pay range for this role is $21.50 - $22.00.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.