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Exciting Opportunity to Lead as Operational Duty Manager at Crowne Plaza Sydney Darling Harbour!

Are you passionate about delivering exceptional guest experiences and ensuring smooth daily operations? We’re looking for an Operational Duty Manager who thrives on creating seamless and memorable stays for our guests, managing key functions across departments, and supporting our team with leadership and dedication.

If you have a strong background in hotel operations, a commitment to high service standards, and a love for the hospitality industry, we’d love to connect with you. Take this opportunity to make a real impact at one of Sydney’s premier hotel destinations.

What You'll Do:

• Lead the Front Office team, creating seamless check-ins and unforgettable stays.
• Mentor and develop team members, fostering growth and a positive, engaging work environment.
• Collaborate across departments to maintain high service standards and enhance guest satisfaction.
• Oversee daily operations, from financial transactions to staffing and guest relations.
• Handle guest complaints with professionalism, focusing on continuous improvement.

What We're Looking For:

• Minimum 2 years of supervisory experience in a hotel or hospitality environment.
• Strong leadership skills, effective communication, and a passion for guest services.
• Flexibility to work night, weekend, and holiday shifts.
• Valid NSW RSA Competency Card, First Aid Certification, and a Driver's License.
• A team player who inspires, engages, and promotes a culture of excellence and enthusiasm.

Why Join Us?

• Be part of a globally recognized brand that values True Hospitality.
• Access growth and career development opportunities within IHG.
• Work in a vibrant, fast-paced environment at the heart of Sydney’s Darling Harbour.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

If you're ready to elevate your hospitality career, make an impact, and create memorable experiences, apply today and be part of our incredible team at Crowne Plaza Sydney Darling Harbour!
Equal Opportunity Employer:
At Crowne Plaza Sydney Darling Harbour, diversity and inclusion are at the core of our culture. We are proud to be an equal opportunity employer, committed to hiring and nurturing talent from all backgrounds, regardless of race, gender, age, religion, sexual orientation, or disability. We believe that our diverse team makes us stronger and more innovative, and we welcome candidates from all walks of life to apply.