Manajer Umum - IHG Army Hotel di Fort Eisenhower, Augusta, GA

As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards, and build awareness of the hotel and brand within the local area. 

Develop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.

Develop, implement, and monitor team member succession planning to ensure future bench strength.

Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

Oversee HR related actions in accordance with company rules and policies.

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.

Drive improvement in guest satisfaction goals. 

Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.

Speak to guests – ask for their feedback and build relationships.

Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.

Analyze financials to drive revenues, future profitability, and maximum return on investment.

Use distribution channels and technology platforms to drive revenue and maximize market share. 

Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Ensure a safe and secure environment for guests, colleagues, and hotel assets. 

Act as public relations representative to raise awareness of hotel and brand in local community.

Drive team member involvement in community organizations, activities, and businesses.

Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

Perform other duties as assigned. May also serve as manager on duty.

What We Need from You –

Must have the legal right to work in this country.

Must reside in the U.S. and be ready for in-person interviews when applying.

Five to ten years of prior hotel management experience, or equivalent combination of education and experience.

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.

Experience required may vary based on size and complexity of operation.

In the hotel industry we cater for our guests needs 24 hours a day, 7 days a week.  Willingness to work varying shifts across a seven-day period, including weekends, evenings, and public holidays.

Must speak fluent English.

Other languages preferred.

What we Offer ─

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for applicants in CA, CO, NJ, NY, WA, HI.