Franchise Hotel - Manajer Umum

About Us

About the Company:

Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. 

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments. 

About Crowne Plaza® Hotels & Resorts:

We believe business travel should work better. In every market in the world, business has changed, and so has work. It’s more digital, more flexible, more mobile, more connected. As one of the world’s largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.

About the Venue:

Crowne Plaza Shell Cove is South Coast’s newest hotel, coming soon to The Waterfront, Shell Cove and expected to open in 2025. The hotel is a key part of the vision for The Waterfront and will be a major drawcard for visitors far and wide.

The hotel will offer 181 rooms with luxury harbourside hotel facilities including: contemporary hotel rooms and serviced apartments, function and conference facilities, extensive meetings and event spaces, three food and beverage outlets including a café, restaurant, and bar as well as an outdoor resort-style pool. Hotel guests will be able to enjoy easy access to the South Coast’s natural attractions including diving and snorkelling at Bass Point, surfing and swimming at local beaches or playing a round of golf at the Links Shell Cove golf course just a short drive away.

Your day to day

A fantastic opportunity exists for a passionate and inspiring General Manager to join our team at this beautiful new venue. The General Manager will motivate and drive the team of this prominent and multi-faceted operation, demonstrating operational excellence, leadership and vision. 

A Crowne Plaza General Manager is professional and personable; articulate and confident. They thrive on connecting to business travelers and enjoy working within some defined structure and processes. They are optimistic, energetic and inject positivity into their environment. A Crowne Plaza General Manager is adaptable, a quick learner and thrives on immersing themselves in new local contexts and locations. They are comfortable helm of a large team and are commercially savvy.

The General Manager will have full accountability of the hotel. A strong background in all operational outlets of a large-scale hotel, including rooms division, food and beverage, sales & marketing, revenue management as well as a strong financial acumen, including budget management, forecasting and P&L will be essential for success. Effective leadership and strategic planning of all departments is crucial in maximising guest satisfaction while exceeding financial performance.

You have the opportunity to bring your personality, creative flair and sense of fun to the workplace, and will have an incredible team of hospitality professionals to collaborate with.

Key Responsibilities:

• You will lead the venue to deliver a premium customer experience across a multi-faceted venue.
• Manage all financial aspects of the business unit including annual budgeting, cost control and reporting.
• Maximise room yield and revenue through innovative sales practices and rate strategies, yield management and competitive analysis.
• Manage the food & beverage and gaming outlets.
• Set and maintain a level of service and quality that consistently exceeds the expectations of our guests.
• Manage staffing levels and work schedules to achieve financial and service quality targets.
• Monitor and evaluate customer feedback and create change based on feedback.
• Continuous improvement with regards to product, service and revenue maximisation for the venue.
• Regular inspection of rooms, building interior and exterior to ensure the hotel is maintained to its highest quality.
• Build a highly engaged and driven culture with a focus on engagement, performance identification, honest feedback, development and retention of high potential team members.
• Ability to engage with the local community and key stakeholders. 

What we need from you

• A strong background in food and beverage and rooms division.
• Previous experience and learnings from senior leadership positions in a hotel.
• A guest focused mindset and confidence to handle any situation. 
• The ability to be hands on, an exceptional leader who loves to nurture, develop and bring out the best in your team.
• High level written and verbal communication skills.
• A thorough knowledge of WHS legislation and hazard identification. 
• The ability to positively influence and mentor a diverse team and set targets that are KPI driven.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. You'll have the chance to work with a great team of people, and our culture is inclusive, and our ambitions are big.  So, wherever you are on your career journey, and whatever you want to achieve, there’s Room for You at IHG. Please apply on-line and tell us how you can bring your individual skills to IHG. IHG and Oscars Group are equal opportunity employers.