Club Lounge Attendant (On-Call) - InterContinental Houston

JOB OVERVIEW:

Inspect, stock and maintain the VIP Club Lounge in a clean and orderly manner and promote a relaxing and enjoyable environment. Ensure the security of the guest by verifying guest registration.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• During each shift, check all supplies to ensure adequate stock; replenish from the stock room as necessary and proper requisitions are completed to prevent outstanding budgetary food cost.

People

• Promote team work and quality service through daily communications and coordination with other departments.

Guest Experience

• Welcome guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.
• Ability to make suggestions to Club Lounge Guest of specific hotel offerings, as well as highlights, points of interest and destinations in the city of Houston.
• Make sure place settings are cleared and ready for next guest.
• Assist in creative display of meal offerings communicating with IRD Manager on items to be served
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total satisfaction.
• Conversational confidence with VIP Guests – checking on each Lounge area regularly.

Responsible Business

• Complete all Club Attendant duties and maintain the cleanliness of equipment used and all areas related to the Club Lounge throughout shift.
• Maintain proper temperature for the comfort of the guest.
• Print reports and/or complete paperwork at the end of shift.
• May assist with other duties as assigned
• Referee access to Club Lounge to only authorized Guests or Guest paying for Club Lounge Access during their stay.

QUALIFICATION AND REQUIREMENTS

High school diploma or equivalent, plus one year experience in a similar environment. Must speak fluent English.

This job requires ability to perform the following:

• Frequently standing up and moving about the facility
• Carrying or lifting items weighing up to 25 pounds.
• Handling objects, products and equipment
• Push and Pull Carts between 15 & 25 lbs
• TABC Certified to serve alcohol

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and the guests.
• Reading and writing abilities are utilized often.
• Basic math skills are utilized frequently.
• May be required to work nights, weekends, and/or holidays