pelayan hotel

Position Summary

The Bellperson is responsible for providing warm, attentive, and personalized service to hotel guests from arrival through departure. This position creates a welcoming first and lasting impression by assisting with luggage, transportation, directions, and other guest requests while consistently delivering the high level of service expected at an InterContinental Hotel & Resort.

Essential Duties and Responsibilities

• Welcome and acknowledge guests with a warm, professional, and genuine approach.
• Assist guests with luggage upon arrival, departure, and throughout their stay.
• Escort guests to their rooms and provide an overview of hotel facilities, services, and amenities.
• Explain room features and answer guest questions regarding the hotel and surrounding area.
• Assist with loading and unloading luggage from guest vehicles and transportation.
• Safely transport and store guest luggage in accordance with hotel procedures.
• Retrieve and deliver luggage, packages, messages, and other items to guest rooms as requested.
• Provide directions and recommendations for local attractions, restaurants, shopping, transportation, and entertainment.
• Assist guests with transportation arrangements, including taxis, rideshare services, and hotel vehicles when applicable.
• Maintain the cleanliness, organization, and professional appearance of the lobby, bell stand, and luggage storage areas.
• Communicate guest requests and special needs promptly to the appropriate department.
• Assist with special events, group arrivals, VIP guests, and other hotel functions as needed.
• Maintain accurate records of luggage storage, deliveries, and other assigned duties.
• Protect guest privacy and handle guest belongings with care and discretion.
• Follow all hotel, safety, security, and service standards.
• Anticipate guest needs and consistently look for opportunities to create memorable experiences.
• Perform other duties as assigned by management.

Guest Service Expectations

• Deliver exceptional and personalized service consistent with InterContinental standards.
• Demonstrate genuine hospitality and a positive attitude in every guest interaction.
• Practice active listening and respond promptly to guest requests.
• Maintain professionalism, composure, and discretion in a luxury hotel environment.
• Support a culture of teamwork and collaboration across all hotel departments.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, hospitality, guest service, or customer service experience preferred.
• Previous experience in a luxury or upscale hotel environment is a plus.
• Must possess excellent communication and interpersonal skills.
• Must be able to work effectively in a fast-paced, guest-focused environment.
• Knowledge of the local Atlanta area is preferred.
• Ability to handle guest luggage safely and professionally.
• Valid driver's license may be required depending on hotel responsibilities.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull guest luggage and other items as required.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to bend, stoop, reach, and maneuver luggage carts safely.

Schedule

Must be available to work a flexible schedule, including mornings, evenings, weekends, holidays, and during peak hotel occupancy periods.