Bell Captain 行李 部 领班

FINANCIAL RETURNS
宾客体验

• Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly.
  确保所有设备（手推车等）保养良好并得到准确记录。

PEOPLE
员工团队

• To assist the Doorman and supervise on traffic control along the driveway during peak hours.
  在高峰期对门童进行协助，并监督对车道的交通控制。
• Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.
  进行每日例会，以确保所有着装服务人员了解最新情况并得到正确指导，并保证工作开始前所有员工的穿着均符合规
  定、干净整齐。同样,员工的外表也应随时给人以干净、精明和整洁的印象。
• Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs).
  负责（通过发现培训需要）对应接服务员、停车场服务员和门童就其各自岗位职责进行培训。
• Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures.
  熟知紧急情况疏散和防火工作程序，并确保所有穿著酒店工服装的员工了解这些程序。
• Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual.
  依照洲际酒店及度假村前厅部工作手册中规定的工作程序，确保所有客人进行交接班说明工作，确定了解酒店活动和
  运营要求和抵店和离店时均有服务人员为其提送行李，甚至为其储存。

GUEST EXPERIENCE
宾客体验

• Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements.
  详细了解每天客人 进行交接班说明工作，确定了解酒店活动和运营要求抵店和离店的情况，重点留意贵宾、优悦会
  会员和团组的活动。
• To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly.
  与宾客关系主任密切合作，以确保贵宾和优悦会会员的行李得到迅速派送。
• Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas.
  确保所有员工了解并熟知酒店设施及周边区域的情况。
• Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery.
  负责报纸预订工作，并与报纸供应商协调早晨送报事宜。监督应接服务员送报情况。

RESPONSIBLE BUSINESS
企业责任

• Ensure that the surrounding areas at the lobby level and main entrance are clean.
  确保大厅和正门周边区域的清洁。
• Supervise the Parking Valets in handling guests’ vehicles properly.
  监督停车场服务员对客人车辆合适处理。
• Improve hotel and brand popularity in this locality, encourage employees to actively participate in local community activities.
  提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动
• To ensure that the policies and procedures to comply with the local laws and regulations and the hotel or company, assist in annual audit / standard self-examination.
  确保遵守相关地方法规及酒店或公司的政策与流程，协助参与年度审计/标准自审
• Investigation and Research on the problems arising in the work, to understand the facts, In time to discovery  may cause potential risk for hotel or company and effectively promote the solution to the problem.
  对工作中发生的问题进行调查和研究，了解事实，及时发现对酒店或公司可能造成的潜在风险，并有效促进问题的解
  决。在遭遇重大问题时及时向上级汇报。