Asisten Eksekutif Pengurus Rumah Tangga

We are recruiting a Assistant Executive Housekeeper to join our vibrant team!

Reporting to the Cluster Executive Housekeeper, the Assistant Executive Housekeeper, will ensure that all our hotel and all respective entertainment areas and outlets are kept in a clean and orderly condition, to deliver memorable and unique guest experiences - With every single stay.

Your day-to-day

• Assists the Cluster Executive Housekeeper with the allocation of tasks and the day to day running of the Housekeeping Department
• Manage everyday activities to plan and allocate duties with the housekeeping, public areas, linen room and laundry departments
• Plan and assign work ensuring you always have the right staffing numbers according to tasks allocated
• Assists in the preparation and review of Weekly Schedules of employees to ensure that all areas are well manned according to occupancy and prepared to receive our guests
• Ensures the turndown team attends to urgent requests which may occur on weekends and evenings in a timely manner.
• Monitor and follow up on guest reviews and complaints to ensure the cleanliness metrics are always up to standard.
• Educating all team members on the importance of remaining compliant with Company Policies and Procedures, brand, health, safety and hygiene standards
• Carry out a deep cleaning programme to ensure the optimum hygiene standards in line with IHG Mandatory cleaning guidelines
• Handling complaints and special requests to keep every guest happy
• Maintaining inventory levels, ordering supplies and equipment while minimising waste – in support of our green initiatives
• Ensuring adequate stock levels of uniforms, linen, amenities and equipment
• Ensuring adherence to our brand standards and the 5 ‘S’ of housekeeping
• Liaising closely with all operational departments and maintaining an excellent relationship with your teams

The selected candidate should ideally have:-

• An Advanced level of vocational training plus two years of experience in a similar position
• Previous experience in managing and leading a team including day to day housekeeping or cleaning operations.
• Working knowledge of the 5 S’ of housekeeping, linen and laundry operation and hygiene standards.
• Hotel Management experience
• Excellent leadership, planning and teambuilding skills
• Must be able to communicate in Maltese and English
• Must be computer literate

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests.

·True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

·True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

·True Responsiveness:

is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.