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餐厅咨客 Nyonya rumah

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Hotel Brand: InterContinental
Location: China, Beijing, Xi'an

Hotel: Xi'an Hi-tech Zone (SIAHZ), 11 Tuan Jie Nan Lu, Distrik Gaoxin, Xi'an, 710000

Nomor pekerjaan: 114755

  • Meet and greet all guests, and potential guests, at the front of the Lobby Lounge by ensuring the following:
  • 在西餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:
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  • Ensure the Lobby Lounge is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • 确保在开始营业前西餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。
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  • Ensure Lobby Lounge operating equipment is clean and in working order
  • 确保西餐厅运营设备的清洁并正常工作。
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  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
  • 按照酒店的规定保持工服和个人仪表的高标准。
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  • Welcoming guests to the Lobby Lounge, by using the Lobby Lounge  name
  • 迎客人光临西餐厅,使用西餐厅的名称。
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  • Inquiring if they have a reservation and noting it in the reservation book if they do
  • 询问客人是否有预订,如有预定在预订册上做记录。

 

  • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
  • 为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。

 

  • Being attentive to guest requests
  • 周到的满足客人要求。
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  • Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
  • 陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。
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  • Take telephone bookings and document in the Lobby Lounge book according to restaurant standards
  • 接听电话订位并按西餐厅的规范在预订冊上记录。
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  • Train wait staff and bus staff in hostess standards
  • 按领位员的标准培训员工。
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  • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
  • 周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。
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  • Maintain responsibility of cleanliness of hostess stations 
  • 保持迎宾台的清洁。
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  • Maintain responsibility of cleanliness of all menus and drink menus
  • 保持所有菜单和饮料单的清洁。
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  • Assist with beverage service
  • 协助饮料服务。
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  • Assist with food service
  • 协助食品服务。
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  • Maintain detailed knowledge of menu, including daily specials
  • 对菜单有具体的了解,包括每日特价。
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  • Ensure tables are cleared quietly and efficiently
  • 确保迅速且高效的清理餐桌。
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  • Complete dockets accurately and clearly
  • 准确和清楚的填写收据。
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  • Maintain current information on all general activities of the hotel
  • 了解当前酒店所有的活动。

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