penyelia layanan 服务主管

• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 

在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。

• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。

• Supervise cash handling and banking procedures

监督现金的处理和存放程序。

• Prepare daily banking and cash flow reports

编制每日存款和流动资金报告。

• Establish and instruct staff in cash security procedures

制定并指导员工执行现金安全制度。

• Deal with irregular payments

处理异常的付款情况。

• Supervise the maintenance of service equipment

监督服务设备的维护保养。

• Monitor standards of guest facilities and services

监督客用设施和服务的标准。

• Control stock and monitor security procedures

控制存货和监督保安成序。

• Assist with menu and wine list creation

协助菜单和酒水单的设计工作。

• Supervise functions

监督各项职能。

• Supervise outlet service

监督餐厅的服务。

• Works with Superior on manpower planning and management needs

和上级领导一起进行人力规划和管理需求。

• Works with Superior in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算。