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宾客 服务 主管 Pengawas Layanan Tamu

2482x804_manajemen hubungan akun
2482x804_manajemen hubungan akun
antar benua
antar benua

Hotel Brand: InterContinental
Location: China, Yunnan, Lijiang

Hotel: Resor Kota Kuno Lijiang (LJGAC), 276 Xianghe Road, Distrik Kota Tua, Provinsi Yunnan, 674100

Nomor Pekerjaan: 123407

ACCOUNTABILITY责任范围

Number of employees supervised  管理的员工

Direct    Bell Captain / Guest Service Agents

直接          行李领班,前台接待

Indirect     N/A

间接          

Annual Operating Profit/Payroll Budget   年度经营利润和薪金预算

  • N/A
  •  

Key Metrics  主要绩效指标

  • Completion of assigned tasks
  • 完成分配给的工作的情况

Decision Making Responsibilities (Decision Rights)   决策职责(决策权)

  • Matters pertaining to Front Desk operations
  • 与前台相关的事宜
  • Within the authority as assigned for Hotel Band 7 role
  • 酒店职位7级所拥有职权范围

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills  技能要求

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  1. 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
  • Proficient in the use of Microsoft Office and Front Office System
  1. 熟练使用微软办公软件和前台系统
  • Problem solving and organizational abilities
  1. 具有解决问题和组织能力

Qualifications   学历

  • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  1. 具有酒店行政管理,酒店管理或相关的大专学历或专业证书。 

Experience   经验

  • 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 
  1. 拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。

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