TMS Helpdesk Specialist
To perform the role as IT support to the TMS hotels. Ensure the consistency and quality in hotel IT operation and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver our Brand Standards through our people in a responsible way.
This role could be remote-based.
Your day to day
- Monitors various computer-related systems to ensure their normal functioning and serve operation departments.
- Report duty whenever required for problem-shooting.
- Resolve common issues faced by the customer by following a documented standard operating procedure (SOP) or scripts.
- Responsible for diagnosing, troubleshooting and resolving hardware and software failures, including operating system, application software, network equipment, etc.
- Communicate with users through telephone, Wecom, email and other means, provide remote assistance and technical support, to solve users in the use of IT equipment and applications in the process of the problem.
- Responsible for the daily maintenance and security management of the system, including virus protection, data backup, network monitoring, etc., to ensure the stable operation of the system and information security.
- Arranges proper maintenance of various computer-related equipment, including PC, printers, etc.
- Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation etc.
- Works on shift duty as required.
- Performs any other duties as required by Hotel Management Team.
- Proactively participates in the GC P&T IT projects deployment in the assigned area for testing, coordination, and implementation.
- Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area.
- Provides professional support and training to hotel to make sure the brand standard compliance.
- Supports GC P&T team to deliver and demonstrate the best practices and enforce the IT standards at the hotels in the assigned area.
- Summarize typical problems and solutions to improve work efficiency.
- Be a creditable IT professional that is trusted by superiors, colleagues, and the subordinates.
What we need from you
- College or above Diploma or Vocational Certificate in Computer Science or Information Technology or related field
- Minimum 3 years hotel IT related experience or an equivalent combination of education and work-related experience
- Professional knowledge and skills required for the job
- Good team player, proactive, self-motivated, responsible, hardworking and able to work under pressure.
- Strong analytical and problem-solving skills
- Good patience and sense of service
- Familiar with hotel operations
- Excellent written and verbal communication skills
- Strong learning ability, able to solve some technical or unexpected problems independently
- Recognize the need for continuous renovation and make adjustment based on the changes needed.
我們是誰
在洲際酒店集團酒店及度假村，我們共同努力在全球範圍內提供真正的友善待客之道。 洲際酒店集團在全球設有公司辦公室和 6,000 多個酒店目的地，在 IHG 就職是開闊您視野的完美途徑。 您將體驗我們獨特的文化和傑出的同事，他們將支持和激發您。 無論您處於職業生涯的哪個階段，無論您想要實現什麼目標，洲際酒店集團都有大量企業機會可供選擇，總有您專屬的客房。
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
我們提供各種禮遇，旨在幫助您過上最好的工作生活。 其中包括我們眾多酒店的令人印象深刻的客房折扣、全年充電日和志願服務日。 通過我們的 MyWellbeing 框架，我們致力於支持您的健康，生活方式和工作場所的福祉。 我們提供獨特且包容的文化，總有您專屬的客房可以歸屬、成長並有所作為。
我們的使命是歡迎所有人，創造包容性團隊，頌揚與眾不同，鼓勵同事在工作中全力以赴。 IHG ®洲際酒店集團為申請人和員工提供平等的就業機會，不考慮種族、膚色、宗教、性別、性取向、性別認同、國籍、受保護的退伍軍人身份、殘疾或任何其他受適用法律保護的類別。 我們促進信任、支持和接受的文化。 始終歡迎不同的背景、經驗和觀點。
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
