銷售主管銷售主任

FINANCIAL RETURNS

Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures

Develop the assigned portfolio to meet set goals and maximise profitability

Gather information on current and prospective clients / contacts to generate incremental business

Maintain effective control of sales expenses

PEOPLE

Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures

Provide feedback to management on changing market conditions, including competition and market trends

Involve Director of Sales where appropriate on sales calls and sales meetings

Communicate to his/her superior any issues encountered and other relevant information

Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities

Where applicable, act as escalation point for clients and members of the Business Development Team when issues are not solved at a proper level

GUEST EXPERIENCE

Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff

Conduct client meetings as well as planning and coordinating site introduction tours and inspections

Handle and manage clients’ queries or issues 

Be proactive and responsible for the follow up of new sales leads to enhance guest experience

Develop and maintain contact with business generators (MICE Planner; travel agents; etc.)

RESPONSIBLE BUSINESS

Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes

Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action

Develop awareness and reputation of the hotel and the brand in the local community.

Perform other duties as assigned.