學習專家
This is an excellent opportunity to be responsible for delivering brand service & operations learning practices and enhancing the effectiveness to uplift hotel service quality and guest love, as well as supporting new learning initiatives and creatively drive program marketing to support IHG global learning strategy and effectiveness.
Your day to day
Hotel Training Delivery:
•Deliver existing & new training programs (virtual / face-to-face training) to hotel colleagues
•Ensure learning is embedded by working with Operations team and HR colleagues to ensure effective support, coaching and mentoring is in place.
Training Program Design and Implementation:
•Analyze learning needs and identify current learning gaps, understand targeted audience groups learning styles and preferences.
•Provide logistics and coordination support to learning programs
•Revisit programs which have been implemented and make sure programs are updated and feedbacks are incorporated.
Digital Learning Program Design & Implementation:
•Leverage global digital learning resources and IHG University platform as appropriate and identify areas where localization is required.
•Creatively design digital learning campaigns and events to attract, engage, and motivate hotel front-line users to learn and grow on WeLearn platform.
Other Projects:
•Support global learning strategic project and initiatives and local learning projects.
•Design and implement internal marketing and communication activities to promote learning programs and IHG University.
•Maintain training standards, catalogues and other supporting tools/documents that are related to IHG University.
What we need from you
•At least 5 years of work experience in training, instruction design or project management;
•Working experience in training function, especially hospitality industry background is preferred.
•Experience with training delivery, strong training delivery skill is a plus
•Ability to design, facilitate and deliver learning programs with impact
•Project management skills to scope, plan and deliver project key milestones
•Excellent interpersonal, consultative, and communication skills with excellent English proficiency both verbal and written.
•Ability to diagnose problems and thoroughly analyze information to guide decision-making.
•Prefer to have hotel industry experience and training delivery skills, e.g., certifications of training skills.
我們是誰
在洲際酒店集團酒店及度假村，我們共同努力在全球範圍內提供真正的友善待客之道。 洲際酒店集團在全球設有公司辦公室和 6,000 多個酒店目的地，在 IHG 就職是開闊您視野的完美途徑。 您將體驗我們獨特的文化和傑出的同事，他們將支持和激發您。 無論您處於職業生涯的哪個階段，無論您想要實現什麼目標，洲際酒店集團都有大量企業機會可供選擇，總有您專屬的客房。
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
我們提供各種禮遇，旨在幫助您過上最好的工作生活。 其中包括我們眾多酒店的令人印象深刻的客房折扣、全年充電日和志願服務日。 通過我們的 MyWellbeing 框架，我們致力於支持您的健康，生活方式和工作場所的福祉。 我們提供獨特且包容的文化，總有您專屬的客房可以歸屬、成長並有所作為。
我們的使命是歡迎所有人，創造包容性團隊，頌揚與眾不同，鼓勵同事在工作中全力以赴。 IHG ®洲際酒店集團為申請人和員工提供平等的就業機會，不考慮種族、膚色、宗教、性別、性取向、性別認同、國籍、受保護的退伍軍人身份、殘疾或任何其他受適用法律保護的類別。 我們促進信任、支持和接受的文化。 始終歡迎不同的背景、經驗和觀點。
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
