Housekeeping Supervisor - InterContinental Lifou Wadra Bay Resort

At InterContinental® Hotels & Resorts we believe international travel should always be alluring. We are dedicated to those who appreciate and enjoy The InterContinental Life – the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.

This summer, we’re opening the doors to InterContinental Lifou Wadra Bay. Boasting 50 sophisticated villas nestled around the lagoon and ocean edge, InterContinental Lifou Wadra Bay is the ultimate in luxury island experiences. The island is known for its pristine sandy white beaches, amazing diving locations with cliffs of coral, local vanilla bean plantations generous local people and rich culture. InterContinental Lifou Wadra Bay is the place to stay while exploring all that New Caledonia has to offer.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor, you’ll deliver this from the outset through overseeing daily housekeeping operations, ensuring an impeccable stay for our guests. You’ll also infuse fun and creativity into our cleaning routines. If you're passionate about cleanliness and team spirit, we want you to help us shine.

A little taste of your day-to-day

As our Housekeeping Supervisor, you will play a crucial role in ensuring the cleanliness, comfort, and overall satisfaction of our guests. Some of your main responsibilities will include: 

• Assist in overseeing and managing the daily operations of the housekeeping department 
• Develop, maintain and contribute to high cleaning and service standards in guest rooms and public areas 
• Assist in onboard, train, mentor, and lead a team of housekeeping staff to provide exceptional service 
• Collaborate with other hotel departments to ensure seamless guest experiences 
• Monitor inventory and order supplies to maintain a well-stocked department 
• Conduct regular inspections to ensure rooms and public areas meet our luxury standards 
• Handle guest requests, feedback and concerns promptly and professionally 
• Maintain a strong knowledge of hotel services and amenities to assist guests effectively 
• Uphold safety and cleanliness standards, including compliance with health and safety regulations 

 What we need from You 

• Previous experience in a Housekeeping Supervisor role in a hotel is highly desirable 
• Strong organisational and time management skills 
• Excellent communication and interpersonal abilities 
• Ability to motivate and lead a team to achieve high standards 
• Proficient computer skills, including knowledge of housekeeping management software 
• Knowledge of health and safety regulations related to housekeeping operations 
• Fitness - you’ll be on your feet most of the day with lots of bending and kneeling 
• Strength - sometimes you’ll need to lift, push or pull big objects like barrels & crates up to 23 kg 
• Flexible night, weekend and holiday shifts
• Fluent speaking in both English and French 
• French citizenship required. Please note this role is based on the island of Lifou.
• Available for immediate start

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training. Visit www.http://careers.ihg.com to find out more about us.