客房部主管

DUTIES AND RESPONSIBILITIES:

• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.      Provide adequate retraining as needed.
• Monitor performance in accordance with company rules and policies. 
• Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, special requests.
• Control and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.     
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May assist with deep cleaning projects.
• May assist with other duties as assigned.

ACCOUNTABILITY:

This is typically a 3^rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action. 
 

Qualifications and Requirements:

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.  Must speak fluent English. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally. 
• May be required to work nights, weekends, and/or holidays.