賓客服務中心接待員
岗位职责
1. 为宾客提供专业，友好，高效，热情的电话叫早服务；
2. 掌握每日抵电宾客名单，特别是重要宾客和回头客，了解他们的特殊要求；
3. 负责及时准确的将宾客的留言输入系统中；
4. 确保所有宾客的询问和要求，都得到专业的帮助和热情友好的态度；
5. 确保所有电话的转接是按专业标准，并且有礼貌；
6. 了解酒店的餐厅及营业时间和经营范围。
岗位要求
1. 说话口齿清楚，音质优美，反应敏捷；
2. 能适应倒班工作。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
