客戶服務助理-F & B 服務

Job overview

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Restaurant Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

At Holiday Inn we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

• Complete forecasts, plans, and productivity reports for management. 
• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are 
• clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident 
• to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery 
• to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service   
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned
• Being passionate about people and service
• Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.
• Ability to comply to local laws regarding food handling or serving of alcohol
• Reading and writing abilities are used often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit
• Have the ability to work a flexible schedule including nights, weekends and/or holidays