Guest Service Agent | Full Time
飯店品牌：皇冠假日飯店 Hotels & Resort
地點：澳洲、南澳、阿德雷德
飯店：阿德萊德 (ADLAD)，27 Frome Street, 5000
Job number: 137624
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
- Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave.
- Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities.
- Ensure the daily checklist and reporting is accurate. This will ensure our overnight team can perform their role
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
- Be a capable and confident concierge. Make sure you are aware of local events, and are armed with your own personal experiences
- Your role will double as a porter and valet, so be ready to assist guests with their luggage and transport requirements; as well as park guests’ cars while practicing safe driving techniques
- Champion the identification and reporting of hazards, and evaluate risks associated with them, and design and implementation of hazard control measures
- Take pride in your shared workspace, and guest areas – keep it neat and tidy
What We need from you:
- Ideally you will have 1-year previous experience in a Front Office or Guest Services related role
- Qualifications in Hotel Management and/or Hospitality related field preferred
- Experience using Opera Property Management System is highly regarded
- Literate and tech-savvy – You will need a good grasp of reading, writing, basic maths and computers
- Articulate – A great communicator, you will be warm, welcoming and easy to talk to
- Language – Fluent English; extra language skills would be great, but not essential
- Savvy problem-solving skills that will turn potential issues into opportunities
- Look smart – adhere to personal grooming and hygiene standards
- Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you
- A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required
- Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job
- Hold a Current, open Australian drivers licence with clear driving record
- You must meet the legal requirements to work in Australia
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
我們是誰
加入皇冠假日酒店，世界上最大、最受歡迎的高級酒店品牌之一。 皇冠假日酒店在全球各地擁有 420 多家酒店，是商務、休閒或兩者兼而有之的完美基地。 我們精心設計了我們的空間，以鼓勵、支持和慶祝良好的聯繫。 我們也熱衷於會議和活動，是連結國內和全球團體的值得信賴和有價值的合作夥伴。
我們的品牌服務風格「敢於連結」是專為連結而設計。 專為人類設計，而不是無名的客人或同事。 仍然很專業，但在情感層面上觸動了客人。 同事們發揮主動性並發揮自己的個性，因為他們對客人的體驗產生了至關重要的影響。 皇冠假日酒店每位同事的職責是建立難忘的情感聯繫，每位領導者的工作就是創造一個可以實現這種聯繫的環境。
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
