Franchise Hotel - Front Office Intern - InterContinental Rome Ambasciatori Palace

About Us

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

For our International Luxury Hotel Brand located in Rome we are seeking for a dynamic Front Intern (6 months). The ideal candidate will be eager to learn FO insight in a luxurious environment and have a passion for Hospitality Industry.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Creating memorable experiences for our guests providing the warmest of welcome;
• Acknowledging Loyalty programs and returning guests in person or over the phone offering personalized service;
• Providing a smooth and engaging check-in & check-out experience;
• Handling cash and generic cashier duties;
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations;

What we need from you

• Excellent communication skills;
• Problem-solving approach, turning every interaction into great guest memories;
• Fluency in Italian & English language (both written and spoken) - extra language would be considered a plus (not essential);
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills,  familiarity with Opera PMS is preferred;
• General knowledge of Loyalty Programs;

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.