餐飲服務經理 餐飲服務經理
- Restaurant
- 餐厅
- Effectively manage the restaurant by ensuring the following:
- 有效管理餐厅，确保以下几方面：
- Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
- 根据部门的标准和程序手册，监督执行的情况
- Adhere to opening and closing procedures
- 遵循开档和关档的程序
- Adhere to bill paying procedures
- 遵循帐单支付的程序
- Conduct effective shift briefings, ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc
- 组织有效的交接班例会，确保所有员工知道了解贵宾、特别场合和每日的特色菜，并推销更好的产品
- Personally meet and farewell a minimum of 80% of your customers
- 至少亲自接待百分之八十的客人以及与他们告别
- Encourage and motivate staff to provide optimum service during all shifts
- 鼓励和激发员工提供合适的服务
- Bars
- 酒吧
- Carries out effective beverage service by ensuring
- 执行有效的酒水服务，确保做到以下几方面：
- -Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
- 推销酒水并随时为客人添加酒水，遵守酒水服务制度
- -Guests are informed about wine, advising the types and styles of wine, taking wine orders and serving wine
- 与顾客谈论酒，建议酒的类型和风格，记录酒水单和上酒
- -Promotion and sales of cocktails to guests
- 向顾客推销和销售鸡尾酒
- -Quality in making and presenting cocktails
- 制作和服务鸡尾酒
- -Coffee and tea is served hot and in accordance with standards
- 根据标准供应热的咖啡和茶
- Cellar operations are carried out including:
- 酒窖的操作包括：
- -Correct use of refrigeration system
- 正确的使用冷藏系统
- -Effective operation of the post-mix syrups bulk dispense system
- 有效的使用浓缩饮料分配系统
- -Operating the beer reticulation system
- 操作啤酒的库存程序
- -Adhering to stock control procedures
- 遵守库存控制程序
- Requisition of bar items according to bar stocks
- 根据酒吧的库存使用酒吧物品
- Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
- 培训酒吧服务员、服务员和传菜员，基础的酒水知识和酒水服务知识
- Complete spillage report and submit to Food and Beverage manager at the conclusion of each shift
- 在工作结束时，完成所有损耗的报告并递交给餐饮部经理
- Assist the Food and Beverage Director to source and review outlet musicians
- 协助餐饮总监寻找酒吧乐手
- Assist to promote the musicians
- 协助推销乐手
- Design promotional material aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Director
- 在餐饮总监的同意下，设计促销的材料，目的在于增加收益和利润
- Prepares for service by ensuring the department’s:
- 为确保部门的以下方面做好服务准备工作：
- Grooming is impeccable and in accordance with ICHG personal presentation standards
- 根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表
- Equipment is clean
- 干净的设备
- Equipment is sorted and stored
- 设备的分类和储存
- Glassware is polished
- 干净的玻璃器具
- Requirements for special occasions are ready
- 准备特别场合的必要用具
- Music is on
- 根据标准供应热的咖啡和茶
- Lighting is on
- 合适的照明灯光
- Outlet is ready for service and guest comfort
- 使餐厅做好服务和款待客人的准备
- Carries out effective service by ensuring all staff are aware of their role in:
- 为提供高效的服务，确保员工清楚他们的以下职责：
- Greeting and seating guests
- 问候和带领客人入座
- Explaining and up-selling daily beverage specials
- 解释和出售每日的特色酒水
- Processing food orders accurately
- 准确处理点菜单
- Using trays and tray jacks effectively
- 有效使用托盘和托盘架
- Quickly taking food and beverage orders
- 迅速地处理餐饮订单
- Ensuring payment methods are handled accurately
- 准确地处理付款
- Ensuring working areas are cleaned and re-set quickly
- 快速清洁和重新布置酒吧
- Ensuring the bar is clean
- 确保酒吧的清洁
- Regularly cleaning ashtrays
- 经常为客人有规律的更换烟缸
- Conversing with Guests in relation to the food and beverage products
- 与客人交流食物和酒水的问题
- Patron care standards are adhered to by ensuring:
- 提供周到的服务应做到：
- -Guests are advised on alcoholic beverages
- 建议顾客饮用酒精饮料
- -The strengths of alcohol is advised and guests are advised as to their effect
- 为客人建议酒的浓度及影响
- -Compliance with legal provisions of local liquor codes
- 遵循当地酒水供应的法规
- -Level of intoxication of guests is assessed and appropriate action taken
- 根据客人醉酒的程度采取适当的措施
- -Guests are advised on the hotel’s policy of smoking
- 为客人建议酒店吸烟的规定
- -Factors which interfere with the total experience of the guest are monitored
- 监控影响客人总的消费的因素
- Food and Beverage service of high standard and in accordance with departmental standards and procedures is delivered
- 根据部门的标准和程序，提供高标准的餐饮服务
- Recommendations and guest comments to Chef and Food and Beverage Director to reflect current customer profile are shared
- 与厨师和餐饮总监共同分析客人的评论和建议以了解顾客最近的整体情况
- Development and implementation of Promotions Calendar for F&B products in restaurant
- 在餐厅发展和执行餐饮部产品的促销计划
- Special event concepts are managed
- 处理特别的活动计划
- Market changes are anticipated and review operations when necessary
- 注意市场的变化，必要时回顾营运情况
- Competitor analysis is conducted
- 分析竞争者的情况
- Positive publicity opportunities are created
- 创造积极的公开机会
- Customer database is managed and utilized effectively
- 管理顾客的资料并有效的利用
- Property facilities are upsold
- 推销更好的设施
- The active pursuit of cost saving measures
- 积极地采取开支节省措施
- Recycling wherever possible
- 尽可能反复利用
- Liaison occurs with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
- 在发展过程忠与销售部经理联系，以获得新的客户和特色的食物和酒水
- Wage and beverage costs are managed
- 控制工资和酒水开支
- Forecasting is managed
- 预测
- Stock control is managed
- 库存控制
- Analysis of statistics and change your operations to reflect customer preferences
- 分析数据统计，跟据客人的喜好改变运作方式
- Your own shift hours are mixed to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)
- 混合安排你的上班时间，确保时刻了解部门的情况（晚上、白天、周末、平时、休 息、午餐和晚班）
- Guests complaints are handled professionally
- 专业得处理客人的抱怨
- Report and document every single glitch in food and beverage immediately,
- to superiors, Executive Chef and other related Managers
- 向主管、行政总厨和相关的经理及时汇报每个小故障
- Conduct monthly staff meeting to ensure all management projects, policies, new product, staff movement …etc are notified and documented. During this time, encourage comments and ideas from staff for the interest of room service department
- 组织每月的员工会议，确保向员工通报所有的管理方案、政策、新的产品和员工调动等，同时为了送餐服务部的利益，鼓励员工提供建议和新主意
- Actively participate in departmental training and give support and feedback
- 积极的参加部门培训，提供支持与反馈信息
- Ensure sufficient operational equipment and linen
- 确保有足够的操作设备和布草
- Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
- 发展部门的标准和程序促进酒水的销售，提高利润
- Communicates to his/her superior any difficulties, guest comments and other relevant information
- 与上级交流疑难问题、客人评价和其他相关信息
- Delivers daily briefings and attends other Food and Beverage meetings as scheduled
- 根据日程安排组织每日短会和参加其他餐饮会议
- Delivers prepared training sessions in line with a departmental monthly calendar
- 根据部门的每月日程表组织培训会议
- Make conversation to guests during their order and find out their likes and dislikes as well as building rapport
- 在客人点餐中与客人交谈，了解他们的喜好建立良好的关系
我們是誰
在華邑酒店及度假村，我們尋找能夠將中國文化和傳統融入生活的人才。 作為一個以中國消費者習慣為出發點打造的國際優質酒店品牌，華邑將獨特的本土文化底蘊融入到酒店設計和服務中，展現了以“吃”和“會”為主題的中國待客藝術。
在華邑，我們為房客提供沉浸式的中國文化體驗，將中國美學帶入日常生活。
我們的同事不僅承認我們的價值觀，他們還提升它們。
不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。
