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Chief Concierge/Guest Experience Manager - InterContinental Koh Samui Resort

2482x804-飯店前台
2482x804-飯店前台
洲際
洲際

Hotel Brand: InterContinental
Location: Thailand, Koh Samui

飯店:蘇梅島度假村 (USMKS), 295 Moo 3, Taling Ngam Beach, Surat Thani, 84140

Job number: 121163

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.  

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:
Building guest relationships through a swift, professional and highly personal service
Collating and sharing expert local knowledge of events, places of interests and restaurants
Resolving guest issues and using their feedback to improve guest satisfaction
Delegating duties to your team while also setting exceptional standards
Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality 
Leading the way as a brand ambassador to promote the hotel’s other businesses

What We need from you:

Communication and customer service skills
Hands-on experience with brewing equipment 
Knowledge of various hot and cold beverage recipes and espresso production 
Strive for excellence in an eager and motivated manner
Possess the ability to work under pressure
Demonstrate exceptional timekeeping and reliability
Passion for coffee and coffee artistry
A High School diploma / qualification. College and university degree would be a bonus
At least four years‘experience in an upscale hotel / equivalent environment as a Concierge or related discipline
Fluent English and local language are essential, any additional languages would be great
At least one years’ supervisory experience or equivalent combination of education and experience

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

不太滿足每一項要求,但仍然相信您非常適合這份工作? 除非您點擊“應用”按鈕,否則我們永遠不會知道。 今天就和我們一起開始您的旅程。

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