Assistant Manager, Front Office (Full Time) | InterContinental Sanctuary Cove Resort

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Everyone!

As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove. 

Your Day to Day

As Assistant Manager, Front Office you will be one of the key leaders of our Resort, driving our Inspire Incredible Service Culture and overseeing all aspects of resort operations. We want to make our guests’ experiences truly memorable from the very first moment they set foot in our resort and in this role, you play an integral part in making this happen! 

You will be responsible for the overall operation of the business where senior leadership and the Resort is not present, your day to day will involve;

• Coaching and development of team around systems, service delivery, brand and standards
• Guest service and problem resolution 
• Driving financial and soft targets and metrics 
• Managing the productivity and performance of the team, including payroll and leave 
• Seeking, monitoring and assessing guest feedback and putting into place detailed action plans focussed on enhancing the guest journey 
• Ensuring a safe and secure environment for guests and colleagues
• Driving colleague engagement and brand pride across the Rooms Division 

What we need from you:

• Great communication and customer service skills
• Strive for excellence in an eager and motivated manner
• Possess the ability to work under pressure
• Demonstrate exceptional problem solving capability
• Ability to think outside the box to ensure exceptional guest service & delivery
• A High School diploma / qualification. College and university degree would be a bonus
• At least three years‘ experience in an upscale hotel / equivalent environment as a Duty Manager or related discipline
• Fluent English and local language are essential, any additional languages would be great
• You must also hold the appropriate work rights to work within Australia and be flexible to work weekends and evenings as required.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• Salary of $73,347.50, plus Superannuation on a permanent full-time contract with rostered hours of 38 hours per week plus reasonable additional overtime. 
• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay for even further

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.

To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com

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