餐點班

According to the regulations and procedures of the department, we can lead the waiters to provide high standard catering services to guests, and assist the manager in the reception and service of VIP. 

 按照部门的规范和程序能带领服务员一起为客人提供高标准的餐饮服务，并协助管理人员负责VIP的接待和服务。

Be able to direct and arrange on-site service when the supervisor is not present.

当主管不在场的时候能指挥和安排现场的服务工作。

Ability to train or mentor new colleagues.

能培训或指导新同事的各项工作技能。

Communicates to his/her superior any difficulties, guest comments and other relevant information 

      与上级领导交流有关疑难，客人意见和其它相关信息。

Establishes and maintains effective employee working relationships

     与员工建立并保持良好的工作关系。

Communicates to his/her superior any difficulties, guest comments and other relevant information 

      与上级领导交流有关疑难，客人意见和其它相关信息。

Establishes and maintains effective employee working relationships

     与员工建立并保持良好的工作关系。

Attends and participates in daily briefings and other meetings as schedule

      参加和参与每日的例会和其它计划好的会议。

Attends and participates in training sessions as schedule

      参加和参与计划好的培训课程。

Prepares for service by ensuring:

      确保部门的以下各项工作就绪为客人提供服务：

Grooming is impeccable and in accordance with IHG personal presentation standards 

       遵守洲际酒店集团的个人仪表仪容规范

Outlet equipment is clean

       设备干净

Equipment is sorted and stored

       设备分类且存放好

Glassware is polished 

       玻璃器皿擦亮 

Flatware is polished 

       擦亮餐具

China is clean 

       清洁瓷器

Waiter stations are prepared

       准备好服务台

Cutlery is placed for buffet and table service

       摆放好自助餐桌上的餐具

Tables are set

       摆设好餐台

Reservations are read and familiarized

       阅读并熟悉预订

Special occasions are ready

       准备好特别活动

Music is on

       放音乐

Lighting is on

       开灯

Outlet is ready for service and guest comfort

        营业点准备就绪为客人提供舒适的服务。

Carries out effective service by ensuring:

高效的提供服务：

Guests are greeted and seated

       迎宾并安排客人就坐

Daily specials are explained and upsold

       说明并推销每日特价

Food orders are processed accurately

       准确的下餐单

Trays and tray jacks are effectively used

       有效的利用托盘和托盘架 

Food orders are taken quickly

       快速的为客人写餐单

Operate the cashier system independently ,And ensure accuracy

独立操作收银系统，并且保证准确无误

Working areas are cleaned and re-set quickly

       快速的清洁工作区和重新布置

Keep the outlet be clean

       保持营业点的清洁

Used ashtrays are regularly cleaned

       定时清理用过的烟灰缸

Guests are conversed with in relation to the food and beverage products

 与客人谈论有关的餐饮产品

Carries out effective beverage service by ensuring:

      通过确保以下内容高效的提供饮品服务：

Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

       遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

       与客人谈论葡萄酒，建议葡萄酒的品种和风格，写单和为客人送酒

Promoting and selling cocktails to guests

       向客人推销鸡尾酒

Coffee and tea is served hot and in accordance with standard

 按规范提供热的咖啡和茶

Take appropriate action to resolve guest complaints

      正确处理客人的投诉。

Manage the food and beverage storeroom, And the beverage of guest deposited.

管理餐饮库房及客存酒水

Food and beverage stock is stored in relation to hotel procedures, And periodic inventory.

按照酒店的规定存储餐饮存货，并定期盘点。

Performs related duties and special projects as assigned

      承担相关的职责和安排的特别项目。

Maintain and execute Finance standards and procedures 

遵照所有财务标准工作程序。