客房服務員

• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures

按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。

• Replenishes guest supplies

补充客用品。

• Ensures guest services specified by superiors and guests requests are promptly and courteously met

及时、礼貌的完成上级指定的对客服务并满足客人的要求。

• Reports damage or malfunction in hotel rooms to superior

向上级汇报酒店客房内的损坏或故障情况。

• Maintains equipment in proper state of cleanliness and repair

保证设备的清洁和修缮。

• Maintains a section room report

完成区域客房报告。

• Maintains a daily room checklist

完成每日客房检查工作单。                                      

• Meets with superior and takes on daily assigned tasks

与上级会面并承担每日分配的任务。

• Reports and submits lost and found articles to superior immediately

及时向上级汇报和上交与客人遗失物品。

• Report guest complaints to superior immediately

及时向上级汇报客人的投诉。

• Reports unusual behavior/activities on floors to supervisor

向上级汇报楼层里的反常行为和活动。

• Records room status in allocated section accurately

准确记录在划定的区域内的房间情况。

• Complies with hotel’s health, safety and hygiene policy

遵守酒店的健康、安全和卫生政策。

• Adheres to personal grooming and hygiene standards

保持个人仪容和卫生标准。

• Attends meetings and training sessions as required

按要求参加会议和培训活动。

• Creates and maintains floral arrangements

制作并保持插花。

• Carry out valet services when required including delivery of linen or processing laundry orders

如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

• Maintain and execute Finance standards and procedures 

遵照所有财务标准工作程序