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Role Purpose

The Task Force Director of Food & Beverage is responsible for overseeing the daily operations and staff of all food and beverage departments at full-service properties. This role ensures the highest quality standards, operational efficiency, and a positive guest experience. Working closely with the property GM, the director will manage financial performance, drive operational improvements, and maintain consistency across departments. Additionally, they will lead with compassion, providing guidance and support to staff while fostering a high-performing team environment.

Key Accountabilities

• Attend weekly Executive Committee & Department Head meetings or as scheduled
• Communicate all banquet and event activity property-wide
• Ensure staff under his/her supervision adhere to all company policies and procedures
• Respond to guest needs in a timely fashion 
• Ensure that implementation and maintenance of quality standards of food, beverage, and customer service are adhered to in all areas
• Monitor and address that effective cost controls for food, beverage and labor are in place
• Assist as needed with month-end inventory and food & beverage costing
• Oversee hiring processes and training programs of food & beverage personnel
• Responsible for taking corrective action and properly documenting unsatisfactory performance
• Be prepared to assist as needed in any and all food & beverage areas
• Perform any additional tasks as needed by the General Manager
• Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes
• Able to coordinate with FPS to deliver support that is most needed
• Ability to interpret restaurant performance data to reach actionable insights to drive performance
• Sufficient relationship-building/communications skills to develop trust with hotels to drive results
• Demonstrated leadership, coaching and training skills. Ability to inspire others.
• Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, management and colleagues.
• Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings.
• Strong problem solving and time management skills required.
• Conflict management/resolution and negotiation/persuasion skills critical.
• Demonstrated effective facilitation skills and ability to lead group discussions for most effective results.
• Must be able to work effectively with GMs and leadership teams in assigned hotels, and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical.

Key Skills & Experiences

Education – 

Bachelor's Degree in Hotel Management, Human Resources, or a relevant field of work, or an equivalent combination of education and work related experience.

Experience – 

5 to 7 years progressive work-related experience. Experience in restaurant, bar and banquet operations.  Previous task force experience is preferred. 

Technical Skills and Knowledge -

• Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes
• Able to coordinate with FPS to deliver support that is most needed
• Ability to interpret restaurant performance data to reach actionable insights to drive performance
• Sufficient relationship-building/communications skills to develop trust with hotels to drive results
• Demonstrated leadership, coaching and training skills. Ability to inspire others.
• Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, management and colleagues.
• Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings.
• Strong problem solving and time management skills required.
• Conflict management/resolution and negotiation/persuasion skills critical.
• Demonstrated effective facilitation skills and ability to lead group discussions for most effective results.
• Must be able to work effectively with GMs and leadership teams in assigned hotels, and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical.

Travel – 100% 

Location – Remote: ** Candidate must reside within 1 hour proximity to a major US airport** 

What You Can Expect From Us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

 The salary range for this role is $110,000 to $140,000.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
 

So, join us and you’ll become part of our ever-growing global family.