PMS Implementation Specialist
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Address: 上海市, Shanghai, Shanghai, China
Job number: A561304930
We are seeking a dedicated Project Coordinator to support the implementation and migration of the new hotel property management system. Serving as a critical liaison between technical implementation teams and hotel operations, you will oversee overall progress throughout the system migration and ensure all vendors deliver high-quality training and cutover services to on-site hotel staff.
Your day to day
• PMS Implementation Coordination: Lead the implementation and promotion of the new PMS system rollout for hotels with confirmed cutover dates, ensuring all project milestones are completed as planned.
• Vendor Management: Serve as the main contact for PMS vendors regarding training matters, ensuring that vendors provide comprehensive training programs for hotel employees (Front Office, IT, Finance, etc.).
• Knowledge Transfer and Document Management: Supervise the development and upload of training materials, ensuring that all training courseware, user manuals, and standard operating procedures are correctly uploaded to the InterContinental Hotels Group's training platform.
What we need from you
• College diploma or above; bachelor’s degree in hospitality management, Project Management, Business Administration, IT or related field preferred.
Experience
• 3–5 years of project coordination experience in the hospitality industry.
• Hands-on experience with PMS implementation is required; experience with Shiji or Oracle Opera Cloud is highly preferred.
• Proven track record in vendor-led training program management and Learning Management System (LMS) content upload.
• Strong organizational, communication, vendor management and risk identification skills.
• Proficiency in MS Office.
• Fluent in written and spoken English and Mandarin.
• Working knowledge of hotel operations and PMS implementation processes.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Her bir şartı tam olarak karşılamıyor, ancak yine de iş için harika bir seçim olacağınıza mı inanıyorsunuz? 'Uygula' düğmesine basmadığınız sürece bunu asla bilemeyiz. Bizimle yolculuğunuza bugün başlayın.
