Kat Hizmetleri Görevlisi 客房 部 服务员

FINANCIAL RETURNS 财务回报

• Work with management of the Department’s control the cost
  协助上级领导对部门成本加以控制
• Assists in inventory taking
  协助进行盘点工作。

PEOPLE 员工团队

• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
  按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
• Attends meetings and training sessions as required, improve work efficiency and service quality.
  积极参与部门员工的培训和会议，提高工作效率，提升服务质量。
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
  遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准
• Replenishes guest supplies
  补充客用品。
• Maintains equipment in proper state of cleanliness and repair
  保证设备的清洁和修缮。
• Maintains a section room report
  完成区域客房报告。
• Maintains a daily room checklist
  完成每日客房检查工作单。
• Meets with superior and takes on daily assigned tasks
  与上级会面并承担每日分配的任务。
• Reports and submits lost and found articles to superior immediately
  及时向上级汇报和上交与客人遗失物品。
• Carry out valet services when required including delivery of linen or processing laundry orders
  如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

GUEST EXPERIENCE 宾客体验

• Ensures guest services specified by superiors and guests requests are promptly and courteously met, Report guest complaints and unusual behaviour/activities on floors to superior immediately
  及时、礼貌的完成上级指定的对客服务并满足客人的要求，及时向上级汇报客人的投诉和楼层里的反常行为和活动。
• Timely interaction with the guests get feedback, understanding staff to enhance guest satisfaction channels
  适时与宾客、员工进行互动，获取反馈，了解提升宾客满意度的渠道

RESPONSIBLE BUSINESS 企业责任

• Improve hotel and brand popularity in this locality, encourage employees to actively participate in local community activities
  提升酒店与品牌在本地的知名度，积极参与本地社区活动
• Investigation and Research on the problems arising in the work, to understand the facts, In time to discovery  may cause potential risk for hotel or company and effectively promote the solution to the problem
  对工作中发生的问题进行调查和研究，了解事实，及时发现对酒店或公司可能造成的潜在风险，有效促进问题的解决并及时向上级汇报。