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Misafir Servis Merkezi Sorumlusu 宾客 服务 中心 主管

2482x804-otel temizliği
2482x804-otel temizliği

Otel Markası: HUALUXE
Yer: Çin, Pekin, Xi'an

Hotel: Xi'an Chanba (SIAXC), No. 5167, Shibo Ave, Chanba Ecological Zone, 710024

Job number: 115017

• Oversees and directs all aspects of Telecommunication services to achieve the highest possible guest satisfaction.

• 对电信服务进行监督和指导,以取得最大的客户满意度。


• Directs, supervises and coordinates the activities in Telecommunication department

• 指导、监督和协调电信部的活动

• Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

• 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务

• Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

• 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施

• Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

• 制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施

• Establishes and maintains effective employee relations

• 与员工建立并保持良好的工作关系

• Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation

• 组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行

• Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

• 对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好

• Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

• 确保所有电信设备的维护均得到有效外包,并对其实施预防性维护

• Maintains up to date list of all telecommunication equipment

• 更新列有所有电信设备的清单

• Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

• 监测程控交换机,语音邮件,通信呼叫统计软件的运转情况,并將设备运转报告的登記在日志上

• Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

• 就软件出现的问题进行调查,并向供应商提交报告,与酒店系统部经理协调界面问题的解决

• Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

• 保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录

• Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

• 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service. Let's go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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