Franchise Hotel - AGM/Director of Operations
Hotel Brand: Holiday Inn Express
Location: United States, Illinois, Chicago
Hotel: Chicago - Magnificent Mile - (CHIMM)
Job number: FRCHIMM3638
Bu iş ilanı, IHG veya bağlı kuruluşları tarafından değil, bağımsız bir franchise sahibi tarafından sahip olunan ve işletilen bir Oteldeki bir pozisyon içindir. IHG'nin franchise alanların işe alım veya günlük istihdam politikaları veya uygulamaları ile hiçbir ilgisi yoktur.
Başvur düğmesine tıkladığınızda, IHG veya bağlı kuruluşlarında değil, bağımsız olarak sahip olunan ve işletilen bir franchise otelde bir pozisyon için başvurmuş olacaksınız ve IHG sizin işvereniniz olmayacak.
About Us
At Holiday Inn Express, we’re all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?
Your day to day
Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for a Director of Operations who knows how to bring the best out of people, maintain exceptional standards and maximize financial returns. Every day is different at IHG, but you’ll mostly be:
• Working closely with your General Manager – while also occasionally acting up in their absence
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt and professional manner
• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What we need from you
• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred
• Must speak fluent English
• Other languages preferred
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Her bir şartı tam olarak karşılamıyor, ancak yine de iş için harika bir seçim olacağınıza mı inanıyorsunuz? 'Uygula' düğmesine basmadığınız sürece bunu asla bilemeyiz. Bizimle yolculuğunuza bugün başlayın.
