F&B Relationship&Sales Manager餐饮关系销售经理

Duties and Responsibilities工作职责

· Greet VIP guests personally

亲自迎接贵宾

· Liaise with other departments to ensure excellent service delivery

与其它部门联系，以确保提供高质量的服务

· Oversee maintenance of efficient repeat guest history system

对高效的常客客史档案系统维护实施监管

· Perform such functions as to include but not be limited to:

行使下列功能，包括但不仅限于：

o Attending to special requests by guests

回应客人提出的特别要求

· Develop and implement guest telephone contact systems

开发和应用客人电话联系系统

· Handle guest complaints and refer them as necessary, follows up on corrective action

处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进

· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取 

直接的纠正措施

· Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations

组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行

· Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算。