EAM Food & Beverage- Six Senses Ibiza

As EAM Food & Beverage, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

In this role, I will assume full responsibility for the efficient operation of the Food & Beverage department to provide exceptional product and service within brand operating standards.

Duties and Responsibilities:

Operational Ownership

By keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering. Menus and wine lists will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

Purchasing practices will meet the requirements of the Six Senses nutrition and sustainability platforms, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses standards.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

My constant interaction with and provision of support to and communication with other departments is intrinsic to the smooth functioning of the operation. I will perform any additional duties given to me by the General Manager.

Administration

Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for Quality assessments. The required meetings and briefings are to be attended or conducted, as instructed by the General Manager.

Quality

Six Senses guidelines and standards of service and operation will be adopted and followed by all Food & Beverage hosts so that our performance benchmarks are maintained and exceeded. Product and service standards are continually reviewed through my physical presence in all outlets on a regular basis. Service and product maintenance issues are promptly rectified.

All activities within the department will be carried out ethically, honestly and within the parameters of local law.

Financial Performance

In this role, I will instill a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities. Payroll costs will be minimized by maximizing the productivity and efficient scheduling of hosts. Each outlet’s operational budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.

People Management

As EAM Food & Beverage, I am responsible for the management and development of all hosts within the department through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times.

Qualifications:

To execute the position of EAM Food & Beverage, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Diploma in Hospitality or Business and more than five years’ experience in a similar role.

I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.

In terms of frontline food and beverage management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.

My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost and inventory control.

From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources and to manage through influence.

Technical skills include advanced MS Office, POS, Reservations, Event Booking and Outlook platforms, plus I have an excellent command of written and spoken English with some knowledge of Spanish. A valid European work permit is mandatory to be considered for the role. 

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, operating standards, facilities and services.

The above is intended to provide an overview of the role and responsibilities for a EAM Food & Beverage for Six Senses Ibiza Ibiza . It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.