Cluster Director of Revenue - IHG Cairo Citystars

Are you a results-driven leader with a passion for maximizing revenue and optimizing performance? At IHG Cairo Citystars Hotels, we’re seeking a dynamic Cluster Director of Revenue to take our revenue management strategies to new heights. In this role, you will collaborate with a talented team to drive profitability, enhance guest experiences, and shape the future of hospitality in one of Cairo's most vibrant destinations. If you're ready to make a significant impact and thrive in a fast-paced environment, we want to hear from you!

Your day-to-day

• Ensure the tools provided are in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account. 
• Understand the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation. 
• Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy. 
• Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ RevGen meeting with Regional General Manager, Area Commercial Director, DOSM, Reservations Manager, Front Office Manager, Catering Manager. 
• Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls. 
• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business. 
• Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates. 
• Manage use of revenue systems* on a daily basis. This includes daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Concerto. 
• Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy.  Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules. 
• Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments. 
• Conduct quarter revenue management audits with Revenue Manager for all revenue generating departments.
• Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: 
  • Assists in planning for future staffing needs 
  • Assists in recruiting in line with company guidelines 
  • Prepares detailed induction program for new staff 
  • Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 
  • Ensures training needs analysis of reservations staff is carried out and training programmes are designed and implemented to meet needs 
  • Conducts probation and formal performance appraisal discussions in line with company guidelines 
  • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 
  • Regularly communicates with staff and maintains good relations 
  • Provide an efficient departmental work schedule in accordance with labor codes 
  • Approve leave after considering hotel occupancies 
  • Assist in the completion of SBRP (yearly budget process) and co-ordinate completion of all your department 
  • Assist in Managing departmental expenses 
• Train and support hotel teams on revenue system* functionality and enhancements. 
• Provides technical support to Reservations and Front Office on up-selling and negotiating techniques. 
• Work cross functionally with sales team to provide needed information to optimize the GDS. 
• Work cross functionally with reservation team to ensure optimum results from CROs/ IHG Voice. 
• Work cross functionally with the marketing team to ensure optimum results from Direct Website. 
• Ensure a healthy professional relationship is maintained with OTAs Account Managers. 
• Ensures training needs analysis of reservations staff is carried out and training programmes are designed and implemented to meet needs 
• Conducts probation and formal performance appraisal discussions in line with company guidelines 
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 
• Regularly communicates with staff and maintains good relations
• Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: 
• Assists in planning for future staffing needs 
• Assists in recruiting in line with company guidelines 
• Prepares detailed induction program for new staff 
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 
• Ensures training needs analysis of reservations staff is carried out and training programmes are designed and implemented to meet needs 
• Conducts probation and formal performance appraisal discussions in line with company guidelines 
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 
• Regularly communicates with staff and maintains good relations 
• Participate in CSR events prepared by the hotel marketing team. 
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 
• Log security incidents and accidents in accordance with hotel requirements.

What we need from you

• Bachelor’s degree, preferably in hotel Management, finance, Business administration or marketing. 
• Relevant experience in digital marketing including website. 
• Excellent interpersonal and written communications skills. 
• Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technologies. 
• Working knowledge of all channels and paid media channels 
• Working knowledge of Website and Mobile App Content Management Systems. 
• Working knowledge of hotel Central Reservation Systems (CRS) and Booking Engines. 
• Good knowledge of Excel. 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.