Beverage Manager - InterContinental Los Angeles Downtown

About Us

Do you see yourself as a Beverage Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Your Day to Day

Manage the bar/lounge, restaurant and banquet wine program and beverage purchasing operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, responsible service of alcohol, or other compliance requirements, as well as brand standards and local policies and procedures. 

Duties and Responsibilities:

• Ensure all staff is properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival and receive prompt and professional service. 
• Establish and implement appropriate service recovery procedures in order to ensure total guest satisfaction.     
• Create dynamic, fun innovative programs and promotions to market restaurant and bar.  Support IHG food and beverage programs including the WCBP. Monitor performance of such programs through analysis of guest feedback and financial results.  Initiate corrective measures as needed.  Assist in conducting meetings to inform staff of special promotions, daily specials, and additional information.
• Establish strong working relationship with vendors and suppliers, working to ensure they are working with the promotions and streamlining new products
• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability for assigned outlet(s).  Assist in preparation of operating budget and financial plans which support the overall objectives of the food and beverage department.
• Establish and maintain procedures to (1) ensure the security and proper storage of liquor, bar inventory, wine and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and breakage of glassware and supplies. 
• Establish par levels for beverages. Establish procedures and timeframes for conducting inventory.  Establish and implement new inventory/bin number system for tracking and assisting servers utilizing systems in place including but not limited to Micros, Binwise and Avero reportings. 
• Responsible for the purchasing of all alcoholic and non-alcoholic beverages within the hotel
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services. 
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (professional organizations, community groups, local media) 
• Serve as Manager on Duty as needed & when directed  
• Reinforce service standards utilizing SOPs, checklists, and ensuring all training materials are reviewed and current for all aspects of service & all outlets 
• Develop service training, conduct frequent & regular service training & verify success of all service training via  agreed to standards testing & service audits
• Conducts routine inspection of facilities
• Continual presence on the floor during peak hours.(Golden hours)
• Perform other duties as assigned including assisting staff with their job functions during peak periods

Accountability:

• Supervises the beverage outlets in a large, full-service, luxury hotel with multiple major food and beverage outlets, high volume banquet and convention facilities, and a large number of VIP and key guests.

What We Need From You

High school diploma or equivalent and 3 to 5 years of restaurant management/bar management/wine steward/sommelier experience in a full service outlet or similar setting, or an equivalent combination of education and experience.  Hospitality Management Degree or formal food and beverage operations training preferred.  Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds
• Moving about the outlet(s)
• Handling objects, products
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Strong guest service background
• Strong guest service experience
• Reading and writing abilities are utilized often when completing paperwork, ordering, interpreting results, and giving and receiving instructions. 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

What We Offer

The salaried pay range for this role is $84,000 - $89,000 annually. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans