Bell Service Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Greet and welcome guests upon arrival

• Assist guests with their luggage

• Provide information about the hotel's facilities and services

• Escort guests to their rooms and explain room features

• Respond to guest inquiries and resolve issues promptly

• Maintain a clean and organized front desk area

• Coordinate with other hotel departments to meet guest needs

• Assist with check-ins, check-outs, and phone calls

Ideally, you should possess some or all the following qualifications and experience:

• High school diploma or equivalent education

• Previous customer service experience, preferably in a hotel or hospitality setting

• Effective communication and interpersonal skills

• Excellent organizational and multitasking abilities

• Physical stamina and the ability to lift and carry heavy luggage

• Professional appearance and demeanor

• Basic computer skills and familiarity with hotel management software is a plus

• Knowledge of local attractions and transportation options

• Flexibility to work various shifts, including evenings, weekends, and holidays