总经理 - 西塘烟雨江南voco酒店 General Manager - voco Xitang

What is the job?

As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership.

Your day to day

People 

Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy 

Develop, implement and monitor team member succession planning to ensure future bench strength 

Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance 

Oversee HR related actions in accordance with company rules and policies

Effectively managing owner relationship and partnership include all key stake holders

Guest Experience

Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards 

Drive improvement in guest satisfaction goals. 

Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations 

Speak to guests – ask for their feedback and build relationships 

Financial

Prepare annual capital, cash flow and sales and marketing plans.

Analyse financials to drive revenues, future profitability and maximum return on investment 

Use distribution channels and technology platforms to drive revenue and maximise market share 

Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position 

Responsible Business

Ensure a safe and secure environment for guests, colleagues and hotel assets  

Act as public relations representative to raise awareness of hotel and brand in local community.  

Drive team member involvement in community organisations, activities and businesses 

Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint 

What we need from you               

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 

Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience 

Experience required may vary based on size and complexity of operation 

Must speak fluent English and Chinese